What Is Pinpoint

Pinpoint is a visual feedback tool that lets clients, reviewers, and teammates click the exact spot on a live website — or a moment in a video — and leave a pinned note right there. Instead of describing a problem in a long email, everyone points at it, and your team tracks each pin from first report to fully resolved.

The Problem It Solves

Feedback on a website usually arrives as vague messages — "the button looks off" or "something's broken on the pricing page" — with no way to know which button or which page. Pinpoint replaces that with feedback attached to the exact place it belongs, so nothing gets lost in translation and no one has to hunt for what a comment refers to.

How Feedback Gets Captured

When someone drops a pin on your site, Pinpoint automatically records the details your team needs to reproduce and fix the issue — without the reviewer having to describe any of it:

•A screenshot of the page as the reviewer saw it, with their pin or drawn shape marked on it.

•The exact page URL where the note was left.

•The browser and viewport size — so you know whether it's a mobile, tablet, or desktop issue.

•For video projects, the timecode marking the exact moment in the clip the note refers to.

Ways People Leave Feedback

Reviewers can point at issues in a few different ways depending on what they're describing:

•Drop a point pin on a single spot and type a note.

•Draw a rectangle, ellipse, or freeform region to mark a whole area.

•Record their screen when something is easier to show than to describe.

•Leave time-stamped notes on an uploaded video at specific moments.

From Report to Resolved

Every pin becomes a trackable item your team can work through. Comments move across clear stages so everyone knows where things stand: open when first left, in progress when someone picks it up, completed when the fix is in, and resolved once the person who reported it confirms it's addressed. Along the way you can assign owners, add labels, tags and due dates, and reply on the thread — often attaching proof of the fix, including a short video.

If a reported issue isn't actually fixed, the reviewer can reopen it — so "resolved" always means the person who raised it agrees, not just your team.

Where Pinpoint Fits Your Workflow

Pinpoint sits on top of your live site through a small widget you install, and connects out to the tools you already use. Comments can sync to Slack, Trello, Linear, Jira, and Klarytee so feedback lands wherever your team works. For teams using AI coding agents like Cursor or Claude Code, Pinpoint can feed open feedback straight into the editor, letting the agent read a comment, view its annotated screenshot, apply a fix, and close the item with proof.

Related topics: Sign Up and Get Started, Drop Your First Pin, Track Feedback to Done.