Dropping Visual Pins

A pin is a note attached to an exact spot on your live site. Instead of describing where a problem is, you click the element and type — Pinpoint records the surrounding context for you, so whoever picks up the feedback knows precisely what you saw and where.

To leave a pin, open the site in a browser where the Pinpoint widget is installed (or use the Chrome extension on any page you have access to), then click the spot on the page you want to comment on and write your note. Your pin appears on the feedback board the moment you submit it.

What Gets Captured Automatically

Every pin arrives with the details a reviewer or developer would otherwise have to ask for. You don't fill any of this in — it's read from your session at the moment you click:

•A screenshot of the page as it looked when you dropped the pin, with your annotation marked on it.

•The exact page URL the pin was left on, so the same view can be reopened later.

•The browser you were using, which helps the team reproduce browser-specific issues.

•The viewport size — whether you were on a desktop, tablet or phone-width window — since a layout problem may only show at certain widths.

Because the page URL is recorded, feedback can later be filtered by page — useful when a single note only makes sense in the context of one specific screen.

Marking the Exact Issue

A single point pin is enough for most notes, but when a comment is about a region rather than one spot you can draw the shape that fits the problem before writing your note:

•A point pin to flag a single element or position.

•A rectangle or ellipse to box in an area, such as a misaligned section or an image that needs replacing.

•A freeform region to outline an irregular shape when a box doesn't match what you mean.

The shape you draw is saved onto the captured screenshot, so anyone reading the pin later sees your mark in place rather than a bare description.

Who Can See Your Pin

What happens to your pin depends on the access you were given on the project. Clients typically see only the comments they left themselves, while teammates and admins see every pin on the project. If you're on an open project, you can leave a pin without an account at all, and may optionally add your email afterward to receive follow-up when your feedback is acted on.

If a screenshot fails to capture on a very large or complex page, your note and its page details are still saved — the pin is created from the context alone, so your feedback is never lost.

Related topics: Annotate with Shapes, Track Feedback to Done, Recording Screen Feedback.