Dropping Your First Pin

A pin is a note attached to an exact spot on your live site. Once the feedback widget is installed, anyone with access can click a point on the page and leave a comment right there — and Pinpoint captures the surrounding context so your team knows exactly what was seen and where.

Before You Start

Two things need to be in place before you can drop a pin:

•The feedback widget must be installed on the site you want to review, or you can use the Chrome extension to leave pins on any page.

•You need access to the project — as the owner, a teammate, a client, or as a guest on a project with open access.

Leaving Your First Pin

1.Open the live site with the widget active, or open the page through the Chrome extension.

2.Click the exact spot on the page you want to comment on — the button, image, headline, or area that needs attention.

3.Type your note describing what you'd like changed or what looks wrong.

4.Submit the pin. It now appears on the project's feedback board for the team to pick up.

What Gets Captured Automatically

You only have to write the note — Pinpoint records the rest so nobody has to ask "which page?" or "what browser?" later:

•A screenshot of the page as you saw it, with your pin marked on it.

•The exact page URL where the pin was dropped.

•The browser and the viewport size — so the team can tell desktop, tablet, and mobile issues apart.

Beyond a Simple Point

A point pin is the quickest way to start, but you can be more precise when it helps. Instead of a single point, you can draw a rectangle, an ellipse, or a freeform region to outline exactly the element or area you mean. If something is hard to describe in words, you can record your screen and upload that as feedback instead.

When you leave a pin as a guest on an open project, you can add your email afterward to get follow-up when someone replies or resolves your comment.

After You Drop a Pin

Every pin becomes a tracked item on the project. The team can move it from open to in progress to completed, assign an owner, and reply with proof of the fix. Clients see their own pins and can confirm a fix or reopen it if the issue isn't resolved.

Related topics: Track Feedback to Done, Record Screen Feedback, Widget Setup.