Getting Started
HomeWhat Is PinpointPinpoint is a visual feedback tool that lets clients, reviewers, and teammates click the exact spot on a live website — or a moment in a video — and leave a pinned note right there. Instead of describing a problem in a long email, everyone points at it, and your team tracks each pin from first report to fully resolved.Creating Your AccountYour Pinpoint account is the starting point for collecting and resolving visual feedback on your websites and videos. You can sign up in under a minute with an email and password or with your Google account, and every new account begins on a free trial that needs no credit card.Installing the Chrome ExtensionThe Pinpoint Chrome extension lets you drop and view feedback pins on any site straight from your browser toolbar, without needing the widget installed on the page first. It's the fastest way to start reviewing and is the first step of getting set up.Completing OnboardingOnboarding walks you from a brand-new account to your first pin on a live site. It takes only a few minutes, needs no credit card, and ends with a project ready to collect feedback.Creating Your First ProjectA project is where all the feedback for one website or video lives. Creating one gives you a dashboard where pins, comments, and tickets are collected, and it produces the widget you install so reviewers can start dropping notes.Dropping Your First PinA pin is a note attached to an exact spot on your live site. Once the feedback widget is installed, anyone with access can click a point on the page and leave a comment right there — and Pinpoint captures the surrounding context so your team knows exactly what was seen and where.